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How to Reach a Person at StockX

Verified Contact Information

Customer Service Number:

  • 1-313-343-1228
    This number is currently not in service
Call Now
Send Message

Customer Service:

  • 1-313-466-8707

Legal:

dpo@stockx.com
GDPR Inquiries
privacy@stockx.com
Privacy Inquiries
legalsupport@stockx.com

Media:

dns@stockx.com
Opt-out of Marketing Emails
press@stockx.com
Press Inquiries
support@stockx.com
withdrawal@stockx.com
To exercise your right of withdrawal

StockX Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular StockX Phone Number
1 (313) 343-1228
Average Hold Time
00:03:49
Average Calls duration
3 minutes
Most Popular StockX Email Address
privacy@stockx.com
StockX Live Agent Availability
1% of callers successfully reach a real person
Issue Resolution Rate
Low (5% reported full resolution)
View full overview

How to Contact StockX Customer Service?

Most Popular Number:

(313) 343-1228
This number is currently not in service
Total calls: 39 601 Issues resolved: 876 Last call: Jun 11, 2026

If you have any questions or concerns regarding your order you can contact Stockx customer service by calling their main office number +1 (313) 343-1228. However, many people are facing difficulties connecting to a live person on this number, so there is a better way to contact support - Stockx customer service live chat. Live chat is available in the US during these hours: Monday through Friday from 9 a.m. to 9 p.m. ET, Saturday through Sunday from 10 a.m. to 6 p.m. ET. To access the chat click on the Help Center in the bottom left corner. You can also find live chat within the Settings in the mobile app.
For any common questions, you can find the FAQ section in Stockx Help Center.

If you want to get assistance from a company by email, you should use Stockx customer service email support@stockx.com.
Please forward any of your legal inquiries to legalsupport@stockx.com.
Another way to contact Stockx customer service is by clicking on the Contact Us button at the bottom of the Contact page on the Stockx website. This action will open the chatbot and you will be able to select from three common queries or type in your own question. Chatbot will answer your questions based on the information you provide, but if your query isn't covered by the FAQ, you will be given the option to connect with StockX customer service through email. Support team might contact you via email within 48 hours.

Stockx provides customer support through social networks as well. For example, a company has a Twitter account @stockx that actively supports its customers on orders or refund queries, so you might have a chance to resolve your issue through Twitter. Unfortunately, you can’t send direct messages as Stockx is not allowing message requests.
You can also contact Stockx on their Facebook page @stockxdotcom where the message option is open and you can send a direct message to the company.
All links to the company’s social media can be found on the Stockx website.

The company offers several ways to reach the StockX customer service team via the website. To check your options, follow these steps:

  • Visit the official StockX website.
  • Click the Help tab in the upper right corner of the homepage.
  • Scroll to the bottom of the Help page to find the "Need Help?" section on the right and click the Contact Us button.
  • Fill out the request form with the required information and issue details.
  • Click the Chat icon in the bottom left corner of the screen to discuss your matter with a live StockX support agent during business hours.
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Contact Information

StockX Website:

StockX Help Center:

Corporate Office Address:

StockX LLC
1046 Woodward Ave
Detroit, Michigan 48226
United States

Fax:

+1-800-332-9360

Summary of StockX Customer Service Calls

51.4K TOTAL
CALLS
03:18 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call StockX?

Shipping and Delivery Question:

  • “Didn't receive my payout”
  • “I never received my package”
  • “Wrong delivery order.”

Request for Information Question:

  • “Late order. Never seems to update.”
  • “I need to talk to an agent”
  • “Looking for shoes”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Need to cancel duplicate order”
  • “Duplicate order need to cancell”

Product/ Service Question:

  • “Withdrawal”
  • “Sneakers fake”
  • “My order did not make it Jordan 4 I order them on 05/22/2026 I been following on gps and my order ain’t move since I paid for them”

Payments and Charges Question:

  • “Paymentmethe”
  • “Payment method”
  • “Fraudulent charge”

Return/ Replace Question:

  • “I need to return a order”
  • “Wanting my money returned”
  • “Shoe return”

Refund Question:

  • “I want my money back not credit I found my shoes cheeper somewhere else”
  • “My order refund”
  • “Refund problems”

Account Question:

  • “Money taken out of account”
  • “Money taken from my account”
  • “Can’t see my order but they took the money out my acct”

Cards Question:

  • “Order was resealed and cards were tampered with”
  • “Didn’t order the shoes , someone use my card”
  • “Took money off my card”

Staff Question:

  • “Customer service”
  • “Express service”
  • “Customer service issue”

Website/ Application Question:

  • “On your website and when I purchase it it change website”
  • “I was on stock at my pair of sneakers and for some reason brought me to a different website when I paid took my money. I haven’t received any email or any information.”
  • “I bought a Nike Air Force 1 Foamposite Cup University Red I still don’t receive it as yet”

Employment Question:

  • “Get paid from shoes I told”
  • “My Yeezy slides are late. How are they late. You have one job.”
  • “Payoff”

Other Question:

  • “Duplicate order”
  • “Didn't not receive my order”
  • “Track order”

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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