Contact StockX Customer Service
StockX Phone Numbers and Emails
Customer Service Number:
-
(313) 343-1228The number is currently not in service
StockX Emails:
StockX Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
StockX Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call StockX is 3133431228. 23% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday.
Be prepared for the call as StockX may ask you for the following information to identify you as a customer: first and last name, order id or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
StockX Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call StockX is 3133431228. 23% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday.
Be prepared for the call as StockX may ask you for the following information to identify you as a customer: first and last name, order id or email.
People call StockX mainly because of activation/ cancellation, request for information, shipping and delivery.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact StockX is privacy@stockx.com. 24% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
StockX Website:
StockX Help Center:
Corporate Office Address:
Fax:
StockX Customer Service Reviews
I recently was supposed to receive a package from Stock X at my home, and IT WAS NEVER DELIVERED. On May 10th, they supposedly delivered it at 9:46 pm (who delivers a package at such late hours?), to "a guard", without even writing down the name or where it was delivered, and they also falsified a signature, which is just a line in that report.
They never informed me that they would deliver it or anything. This package has a cost that neither Stock X nor UPS want to take responsibility for. They have had me struggling back and forth. They have made me send a large number of emails, and a large number of calls.
AND THEY DO NOT RESOLVE.
I demand a solution.
I demand Stock X help me to start an investigation or claim on UPS, so I can get a refund. I am the victim of this inefficient way of working and the bad customer policies of both companies.
Please help me to find a solution.
MY EXPERIENCE EITH STOCKX HAS BEEN AN ABSOLUTE TRAVESTY. MY CREDIT CARD WAS CHARGED & I DIDN'T ORDER ANYTHING.
I'M CONTACTING THE BBB & YELP & ANY OTHER SOURCE TO MAKE KNOW THE FRADULENT ACTIVITY AT STOCKX! DISGUSTING!!!
How Good is StockX's Customer Service?
Summary of StockX Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call StockX?
Shipping and Delivery Question:
- “Delivery”
- “Didn't receive money for shoes I sold”
- “I never received my shoes”
Activation/ Cancellation Question:
- “Cancel a order”
- “Order was canceled because of faulty box”
- “Want to cancel my recent order”
Request for Information Question:
- “Looking for my shoes”
- “I ordered a snaeaker Nike ja 1 mismatched 10.5 and paid using paypal but i was not confirmed”
- “Order information”
Payments and Charges Question:
- “Need payment for my item I sold”
- “Fraudulent order on my debit card for $305 I don't know who did it”
- “Payment”
Refund Question:
- “Refund”
- “I still havent received my refund”
- “Refund problems”
Product/ Service Question:
- “Defective product”
- “Duplicated order and i only ordered 1”
- “I cannot access my shipping label when i sold a pair shoes to stockx”
Return/ Replace Question:
- “Return”
- “Need a return label”
- “Chat started yesterday regarding acreturn”
Account Question:
- “Account”
- “Account on hold”
- “Account issues”
Cards Question:
- “Gift card”
- “Someone use my card”
- “Somebody use my card to buy something”
Staff Question:
- “Customer service”
- “Customer service phone”
- “Taking too long with my order, i should get a service fee instead of you”
Website/ Application Question:
- “I was promised to order be here before Christmas. That's what it said on your website.”
- “The product on the site does not match the description.”
- “Website description wrong”
Employment Question:
- “Get paid from shoes I told”
- “My Yeezy slides are late. How are they late. You have one job.”
- “Payoff”
Other Question:
- “Item update”
- “Delay on order”
- “My ordet”
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Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
