StockX
StockX Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
StockX reviews show a 1.6 star rating from 2110 reviews, 8% would recommend, and consumers are mostly dissatisfied with 84% unfavorable feedback.
Key Takeaways for Future Customers
- Expect a wide selection of sneakers; good for finding shoes.
- Prepare for potential delays and verify tracking after purchase.
- Document prices and charges in case of billing discrepancies.
Negative Feedback / Risk Areas
- Pervasive customer complaints about poor customer service and no phone number.
- Frequent requests for refunds and reports of refund delays or missing refunds.
- Order issues: wrong items, incorrect tracking, lost or damaged packages, double charges.
Positive Feedback
Pros noted are huge variety of sneakers and the ability to find sought-after shoes despite high price levels.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
StockX reviews show a 1.6 star rating from 2110 reviews, 8% would recommend, and consumers are mostly dissatisfied with 84% unfavorable feedback.
Key Takeaways for Future Customers
- Expect a wide selection of sneakers; good for finding shoes.
- Prepare for potential delays and verify tracking after purchase.
- Document prices and charges in case of billing discrepancies.
Negative Feedback / Risk Areas
- Pervasive customer complaints about poor customer service and no phone number.
- Frequent requests for refunds and reports of refund delays or missing refunds.
- Order issues: wrong items, incorrect tracking, lost or damaged packages, double charges.
Positive Feedback
Pros noted are huge variety of sneakers and the ability to find sought-after shoes despite high price levels.
Media from reviews
Mantua, New Jersey
Wanting my money returned
I keep getting hung up on and I don't get to speak with someone. I want to speak to a live person please.
Phone rings once and it says pissed off consumer. What kind of BS is this
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI never spoke to anyone......it chimed once and sent me to the review page.
- Charged 302 instead of 272 for sneakers.
- I have screenshots proving the overcharge.
- If unresolved, I will involve Affirm.
I was charged the wrong price for my sneakers. I bought them for 272.00 but my order reads 302.00.
This is before taxes or fees. I have screenshots to prove it. It shows that a purchase for 302 was made. That was what they put for me.
There were more than enough 10.5 at 272 for the price to have changed for me. Please refund the extra money I was charged.
If I can't get this done, I'll make sure Affirm handles it for me. [PERSON_NAME]
- Quality merchandise
- Time will tell
Preferred solution: Price reduction
User's recommendation: If this doesnt get resolved as it should.....in my favor. Ill post it everywhere and tell everyone plus all my regard ,respect and any future business would be done. Losing my business im sure would mean nothing bit just as losing 30 dollars would mean nothing to me. It would neither make me or break me......its the principle of the matter
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vienna, Vienna
I paid for my order but it said payment failed but my money was being booked
After my payment it said payment failed but my money was being booked and I didnt receive no order confirmation
- Money was being booked but no order confirmation
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPossed off
I Order the green and white with the yellow shoe string ASICS Gel and both shoes has the green coloring all on the white. Like somebody sprayed the shoes
Preferred solution: Full refund
Waldorf, Maryland
Sneakers fake
No answer. Actually, they hung up. I ordered a pair of Jordans 3, and they started falling apart instantly.
- Looks like a good deal
- Careful look at details
Preferred solution: Full refund
User's recommendation: Not good
Washington, District Of Columbia
Tracking number is incorrect
I purchased a pair of sneakers and it told me it's coming through UPS. I put the tracking number in and it's saying incorrect tracking number. I'm trying to find where the sneakers are at.
- 160
Preferred solution: Deliver product or service ordered
User's recommendation: Poor customer service
Longview, Texas
Order not received
I have not received my order and no tracking . I purchased as a guest and I need my money back if order is not found .
I tried calling your office and no luck . Please help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost order
My order was shipped and delivered. I never received it.
And I can't get any help from StockX. I did live chat; all they keep saying is high volume of calls, hold and expert help you. I did that 3 different times and still never got any help.
There is no number to call either. StockX is trash.
- Got what yu want
- Risky
User's recommendation: Don’t shop with StockX
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Package came in damaged. I got some trading cards in the box was really damaged.
- Package arrived with a damaged box.
- Customer asks for a refund or resolution.
- Long-time customer buys from the site regularly.
My boss came in and the box was really damaged. Im pretty sure the cards are probably bright or something.
I dont want that *** thats *** *** You guys are good quick enough to take my money but the way you guys package it you guys didnt even put it in a box. Hopefully you can give me a brief refund or do something about it because that is *** *** bro Ive been buying off site for the past year maybe every month and a half or two months getting something off this site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't find a way to return my product my shoes
They are the wrong shoes. I need to return them for something different. They don't fit; they are too narrow on my feet.
Preferred solution: Different shoes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
- Three orders marked delivered but not received; value ~$500; request carrier investigation and refund; confirm by email within 48 hours.
Dear StockX Support Team,
My name is JT Franklino (associated email: [your email here]; X handle: @JtFranklino if relevant), and I am writing to formally report three missing orders that were purchased last month and marked as delivered in my StockX account, but were never available for pickup at my designated location: 683 Florida Grove Rd, Perth Amboy, NJ 08861. Despite multiple visits to the pickup point and confirmations from staff that the items were not received, I have been unable to obtain my purchases. I have attempted to resolve this through your live chat and messaging systems over the past few weeks with no response or resolution, which is unacceptable given the value involved.
The missing items are as follows: Jordan 5 Retro A Ma Maniére Black Collective, Size US M 12, Purchase Date: 12/5/2025; Nike Air Max 95 OG Big Bubble Black Border, Size US M 11.5, Purchase Date: 12/2/2025; Jordan x A Ma Maniére Jacquard Hoodie Black, Size US L, Purchase Date: 12/1/2025.
These represent almost $500 in total value (based on purchase prices and fees). According to your own policies, if an order is marked delivered but not received, StockX is responsible for initiating an investigation with the carrier within 30 days of the delivery status. I am well within this timeframe and expect you to promptly contact the carrier (UPS/FedEx) to verify delivery and provide proof, such as photos or signatures, which I have not seen.
I demand the following:
1. Immediate investigation into the whereabouts of these items.
2. Full refund to my original payment method, including all fees and taxes, if the items cannot be located or redelivered.
3. Confirmation of these actions via email within 48 hours.
As a consumer protected under New Jersey and federal laws, including the Uniform Commercial Code and FTC guidelines on mail-order merchandise, I am entitled to timely delivery or reimbursement without undue delay. Failure to resolve this may lead me to escalate via chargeback with my payment provider, a complaint to the Better Business Bureau, or the New Jersey Division of Consumer Affairs.
I appreciate your urgent attention to this matter and look forward to your prompt response.
Best regards,
JT Franklino
347-838-****
jtfranklino@***.com
- Exclusive sneakers
- Overpriced and 50 dollar stockx fees every order crazy
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged item
I found out after I wore these sneakers that the soles are cut out of the sneakers. My feet was hurting so bad.
Laurel, Maryland
Thus is ***
- Customer reports unprofessional service and no order updates.
- Spent about $1,000 on shoes with no status or follow-up.
I am so dissatisfied and pissed off at the unprofessionalism of you guys. I'm a single dad and just bought almost $1000 worth of shoes.
I do not have money to be throwing out the window to be wasting. I cannot get a straight answer. I've spoken to numerous representatives, ensuring that my order would be on the way; I have not seen any updates. I have not received any status on my order.
I am very pissed off, and I've been reaching out to customer service and no one has reached out to me.
Dennis Clark 240-886-****. cheffclark@***.com.
- Poor customer service pour updates no live person to talk and liars
Preferred solution: Price reduction
User's recommendation: *** no would never after this ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Can someone help me with this issue with these sneakers that I have purchased from y’all?
im having the biggest issue with some sneakers I purchased. I spoke to someone last week and no one got back to me.
User's recommendation: I purchased these sneakers for my grandson, but unfortunately they’re too small and someone told me that I can send them pictures and they can help me with a different size. I do not know why these sneakers are small like this. He has a pair of white and black ones and they’re not small these ones is absolutely tight. I don’t understand. I need a 9 1/2. in
Minneapolis, Minnesota
Help for return
Return her shoes that were not even opened. They were the incorrect size, and I was told they were sold to ship them back.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivery issue
I never received my pack and would like to speak to someone regarding a refund. Order not found.
- Website is terrible
Preferred solution: Full refund
User's recommendation: Don’t not order from here
StockX FAQs
Stockx is an online retailer of sneakers which has been on the market since 2015. In 2020 the company launched selling electronic products such as computer hardware and smartphones. Stockx company has 4 drop-off centers which are in New York City, Hong Kong, London, and Tokyo. The head office is in Detroit, Michigan, U.S. Stockx help center assists clients with purchasing and returning issues. Stockx application is popular among consumers with a rate of 800 000 downloads in 2023. The policies and regulations of the website and app allow to get information about the key principles of the company which makes the services of Stockx legit and accessible
StockX is owned by its co-founders: Josh Luber, Greg Schwartz, and Dan Gilbert. But also, there are the other investors and venture capital firms that held some stakes of the StockX.
If you want to get assistance from a company by email, you should use Stockx customer service email support@stockx.com.
Please forward any of your legal inquiries to legalsupport@stockx.com.
Another way to contact Stockx customer service is by clicking on the Contact Us button at the bottom of the Contact page on the Stockx website. This action will open the chatbot and you will be able to select from three common queries or type in your own question. Chatbot will answer your questions based on the information you provide, but if your query isn't covered by the FAQ, you will be given the option to connect with StockX customer service through email. Support team might contact you via email within 48 hours.
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