StockX
StockX Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
StockX has 1.6 star rating based on 2459 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend StockX to a friend or colleague.
- Rating Distribution
Pros: Huge variety of sneakers, There sneakers, Finding shoes.
Cons: Bad customer service, No contact information, No phone number.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
StockX has 1.6 star rating based on 2459 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend StockX to a friend or colleague.
- Rating Distribution
Pros: Huge variety of sneakers, There sneakers, Finding shoes.
Cons: Bad customer service, No contact information, No phone number.50% of users think that StockX should improve its Customer Service.
60% of users say that they might use StockX in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Do not use", "Be aware of this company", "No I will not until I get answers about my package", "Don’t order from them it too hard to get a response", "Idk don’t put ur info on the internet mine was secure in my Apple ID and that was stolen as well that’s how they got my info n completely demolished my credit score".
Most users ask StockX for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top StockX Reviews
"Fraudulent order on my debit card for $305 I don't know who did it"
They never responded, I tried numerous times to make contact with this terrible excuse of a company, shame on them.
Valrico, Florida
Bad communication
Never received item. Tried to call stockX but there isn’t a phone number and the one that’s listed is out of order.
Customer service via virtual assistant is no help. Never received a phone call back from anyone. Do not ever recommend using StockX.
Very unreliable and zero help. I need a refund immediately.
User's recommendation: Do not use
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never received my order
My package was never delivered, but was sent back to Stock X. There is no number to call and I received no help.
- Great sneakers
- Lack of communication from the company
Preferred solution: Deliver product or service ordered
User's recommendation: No I will not until I get answers about my package
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Other
I need to speak to a customer service representative. I have a big problem with a product I have received from your company, and I would like to send the product back and get a refund or a new pair of Jordan 11 in red, white, and gray.
I need a contact number to reach Stock X. I have been typing, but have not received any response from the company.
My name is Raymond Ford and my contact number is 1-50*-***-****. Thanks.
- I get to view hundreds of things i want to order
- Order not great
Preferred solution: Another pair of shoes
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Psckage has never arrived
I recently was supposed to receive a package from Stock X at my home, and it has never arrived. On May 10th, they supposedly delivered it at 9:46 pm (who delivers a package at such late hours?), to 'a guard', without even writing down the name or where it was delivered, and they also falsified a signature, which is just a line in that report.
They never informed me that they would deliver it or anything. This package has a cost that neither Stock X nor UPS want to take responsibility for. They have had me going back and forth, Stock X (who is able to start a claim or investigation) does not want to take responsibility, even to start an investigation or claim on UPS, and I cannot initiate it as the receiver. They have made me send a large number of emails, and a large number of calls.
And they do not resolve.
I demand a solution. I am not responsible for your bad decisions on delivery companies.
- There shipping agreements
- Worst protection policies for buyers
- There is no customer number to speak to a rep
Preferred solution: Full refund
User's recommendation: DO NOT BUY ON THIS PAGE
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gustavo Adolfo Madero, Mexico
I’ve never recieved my purchase
I recently was supposed to receive a package from Stock X at my home, and IT WAS NEVER DELIVERED. On May 10th, they supposedly delivered it at 9:46 pm (who delivers a package at such late hours?), to "a guard", without even writing down the name or where it was delivered, and they also falsified a signature, which is just a line in that report.
They never informed me that they would deliver it or anything. This package has a cost that neither Stock X nor UPS want to take responsibility for. They have had me struggling back and forth. They have made me send a large number of emails, and a large number of calls.
AND THEY DO NOT RESOLVE.
I demand a solution.
I demand Stock X help me to start an investigation or claim on UPS, so I can get a refund. I am the victim of this inefficient way of working and the bad customer policies of both companies.
Please help me to find a solution.
User's recommendation: Do not buy from this website.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
No StockX steals your money and and since you fake messed up and shoes that fall apart real easy and I don’t want to help you or try to help you they just want your money and that’s it they don’t car
I purchased a pair of Air Jordan 6 for $450, and when they got here I was so happy cause I always wanted this particular pair. So I put them away and decided to bring them out for a special occasion, And when walking with them for one hour the soul started crumbling, so I contact StockX the phone number dont work so I had to do an email to customer service which they didnt help me at all not even try and work with me this Is the honest truth Ive always heard and seeing videos about StockX and theyre bad, but I never thought it would happen to me so people please think real good before purchasing shoes from this company is trash
Preferred solution: Full refund
User's recommendation: You better off buying your shoes from GOAT or eBay better everything trust
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order not received.
Yes, it could be a problem with the fact that I'm in apartment buildings, but FedEx should still be able to get the item to my door. I ordered 3 other items as well, all put in a different building. The fact that I'm doing FedEx's job for them and StockX not even emailing me back is unacceptable.
Preferred solution: Full refund
User's recommendation: TRACK PACKAGES. The delivery carrier item numbers are key. Pray the carrier employee isnt lazy..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I need to send shoes back wrong size
I bought the wrong size shoes. I need to send them back so I can get the correct sneakers for my daughter and pay the difference.
- Wrong size
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Delivery never made it
They said that the package would arrive on May 14, and it is May 29, and it never arrived, but in the application, it says that it was delivered today, and nothing arrived.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was fraudulently charged for two transactions totaling of $302.82
They refuse to give me a refund. They tell me via email, after I emailed them 10 times, that they're impossible to get a hold of.
It's ridiculous. They have very little, if any, security measures when it comes to purchasing with a debit card. They said they could do nothing for me. Obviously, someone can because whoever made these transactions has an account, an email, or an address, but they refuse to investigate.
It is a bad company all the way around. The way they do business is a shame.
They are not out for the consumer; they are out for the money. I just would like my money refunded.
- Bad business
Preferred solution: Full refund
User's recommendation: Be aware of this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Edmonton, Alberta
Wrong orders of shoes
Wrong orders of shoes and I expect to have a refund on my credit account please and thank you.
And I mistakenly order a little under my shoes size, which I want the shoes to last a minimum of 2 years but I later received a shoes size that can last a little of 2 month for me perticually.
I want stockx to read this message and further later to refund the amount of money on the shoes sent to my credit/bank account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
A company that does not post their actual phone number and make it so difficult to submit an email should not be in business. I know a business is created to make money but a great customer service go
I made several attempts to contact and inquire about what's taking so long for my delivery after my money was taken from my account. I have not received any confirmation on the sale or delivery date.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
NO RESPONSE
I wanted to buy a pair of shoes. No phone number to call, emailed, never got a response but asked to do this survey ???
- Prices are fair
- Communication
Preferred solution: The shoes I want ♀️
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancel my order
My daughter was playing with my phone and I got my phone back. I know that she ordered some stuff on here and other apps, she ordered stuff to But she orders stuff off of here, shoes, but different types of shoes and different sizes
- Different sizes and prices
- Cancel my order my daughter made mistake and order shoes
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My shipment seems to be lost
I have not received any details on my shipment that's on hold by customs because you all left out international paperwork!
Preferred solution: Deliver product or service ordered
User's recommendation: Do not purchase from them, you can never speak with an actual person!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellevue, Washington
They won't change my delivery time
Made a purchase that couldn't be delivered because they can't get into my building. I tried changing the delivery time but was told by the carrier that I needed to contact the shipper (StockX).
StockX said they couldn't change the delivery time and attempted another delivery even though I told them that nobody would be there.
When I contacted customer service again to ask about cancelling the order to expedite my refund I was told that I had to wait until they attempted 3 deliveries then I had to wait until the order was shipped back in order to receive my refund. That's a problem for me because I haven't received anything yet so if they never receive anything back I don't care.
- Wide selection
- Terrible customer service
Preferred solution: Full refund with interest and an apology
User's recommendation: IF YOU KNOW WHAT'S GOOD YOU'LL AVOID THIS SITE AT ALL COST
StockX FAQs
Stockx is an online retailer of sneakers which has been on the market since 2015. In 2020 the company launched selling electronic products such as computer hardware and smartphones. Stockx company has 4 drop-off centers which are in New York City, Hong Kong, London, and Tokyo. The head office is in Detroit, Michigan, U.S. Stockx help center assists clients with purchasing and returning issues. Stockx application is popular among consumers with a rate of 800 000 downloads in 2023. The policies and regulations of the website and app allow to get information about the key principles of the company which makes the services of Stockx legit and accessible
StockX is owned by its co-founders: Josh Luber, Greg Schwartz, and Dan Gilbert. But also, there are the other investors and venture capital firms that held some stakes of the StockX.
If you want to get assistance from a company by email, you should use Stockx customer service email support@stockx.com.
Please forward any of your legal inquiries to legalsupport@stockx.com.
Another way to contact Stockx customer service is by clicking on the Contact Us button at the bottom of the Contact page on the Stockx website. This action will open the chatbot and you will be able to select from three common queries or type in your own question. Chatbot will answer your questions based on the information you provide, but if your query isn't covered by the FAQ, you will be given the option to connect with StockX customer service through email. Support team might contact you via email within 48 hours.
Companies Similar to StockX
Goat
“Where is my credit to where I had returned these shoes it has been weeks no nothing I also return the...“
Flight Club
“I asked for a size for a child, and it arrived as an adult. I want aside 13 for a child you make an...“
Nike
“Jet Fuel Sports Gear, Ron Ivy Im writing this letter seeking partnership of my company of business, Jet...“
Foot Locker
“Was saying it was ment to b delivered today but got home and now its saying unavailable to deliver just...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.